Frequently Asked Questions

  1. How is SpaSalonPro sold?
  2. How easy is it to setup the appointment scheduler?
  3. Where do my clients go to make an appointment?
  4. Can clients view all my appointments online?
  5. Is my appointment book available 24 x 7?
  6. How do I get notified when someone makes an appointment?
  7. Can walk-ins be added to my appointment schedule?
  8. Does it support booking appointments for a single operator?
  9. Does it support multi-location appointment scheduling?
  10. Can I store my customers information online?
  11. Is my customer information safe and secure?
  12. Can I build e-mail marketing campaigns to my clients?
  13. What if I don't have a website, can I still use the appointment scheduler software?
  14. Can I get a website built for my business?
  15. How do I get Support for SpaSalonPro?
  16. Can I manage all my staff's schedules with SpaSalonPro?
  17. Can I give my receptionist, beauty professionals, owner, customers their own view of the system?
  18. What businesses are users of this service?

 

Q:  How is SpaSalonPro Sold?
A: You purchase SpaSalonPro on an month to month basis. Their is no setup fee and there is a risk free 30 Day trial. To cancel send us an e-mail stating that you wish to cancel the service and you are done. it's that simple. but once you use it, you will instantly see the benefits of staying with us. Back To Top
Q: How easy is it to setup SpaSalonPro?
A: Setup is a step by step wizard approach to setting up the appointment scheduler. You go through a series of 5 screens and at the end you are ready for business. . Back To Top
Q: Where do my clients go to make an appointment?
A: Typically, clients will go to your website and click on the , The Make an Appointment button and follow the appointment wizard from there or they can simply go to the your unique SpaSalonPro url (yourcompanyname.spasalonpro.com ) and login to the system. Back To Top
Q: Can clients view all my appointments online?
A: No, they just view the available times you have open for appointments. Back To Top
Q: Is my appointment book available 24 x 7?
A: Your appointment book is available for appointments all the time, 24 x 7. Back To Top
Q: How do I get notified when someone makes an appointment?
A: You are notified by e-mail or text message via your computer or cell phone. You can reply via text or  e-mail to confirm the appointment. Back To Top
Q: Can walk-ins be added to my appointment schedule?
A: Yes, Your clients or receptionist can schedule an appointment in any open slot you have on your appointment book by simply following the wizard for making an appointment. Back To Top
Q: Does it support booking appointments for a single operator?
A:  Yes , there is a SoloSSP version that allow a single person to book appointments just for them.. Back To Top
Q: Does the appointment scheduler support multi-location appointment booking?
A: Yes, you can book appointments for businesses that have multiple locations and professionals that work at multiple locations.. Back To Top
Q: Can I store my customers’ information online?
A: Yes, your client information can be imported into the system or it will be automatically stored when your client makes an appointment. Back To Top
Q: Is my customer information safe and secure?
A: Yes, your customer data login/password protected with multiple layers of securtiy and is backed up daily and archive weekly. Back To Top
Q: Can I build e-mail marketing campaigns to my clients?
A: Yes,  SSP has an integrated  e-mail marketing tool to send promotions newsletters andcustomer surveys. Back To Top
Q: What if I do not have a website, can I still use the appointment scheduler?
A: Yes, we provide you with a unique address for example " yoursalonspa.spasalonpro.com" for your appointment book. Back To Top
Q: Can I get a website built for my business?
A: Yes, SSP offers a template website that can be up in a week. We can also build a fully customized website for you as well. Back To Top
Q: How do I get Support for SpaSalonPro?
A: Go to SpaSalonPro and click on our support link at the top of the page and complete the support ticket. A SpaSalonPro support representative will contact you soon. Back To Top
Q: Can I manage all my staffs schedules with SpaSalonPro?
A: Yes, you can setup schedules for each professional or allow them to do so themselves. Your option. You can also setup schedules for employees at different or multiple locations. Back To Top
Q: Can I give my receptionist, beauty professionals, owner, and customers their own view of the system?
A: Yes, you can setup access to the system for each professional, receptionist, customer and owner. They can setup their hours, services, prices etc. unique just to them. Receptionst views are totally configurable by the owner. Customers, can see their upcomping or past appointmenents, contact data and book appintments. Back To Top
Q: What businesses are users of this service?
A: The online appointment scheduling Service is used by Day Spas, Medical Spas, Resort Spas, Hair Salons, Nail Salons, Tanning Salons, Massage Therapist, Barber Shops, make-up artists, estheticians, hair stylists, massage therapist and many more.   Back To Top